Privacy Policy
Holistic Bin is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information we collect
- Account & order info: Name, email address, shipping and billing address, and phone number when you create an account or place an order.
- Payment information: Payment details are processed securely through our payment provider. We never store your full card number.
- Health & dietary preferences: If you voluntarily share wellness goals, dietary restrictions, or health preferences (e.g., through product quizzes or filters), we use this only to suggest relevant supplements and grocery products.
- Purchase history: Products you've ordered, including supplements and powders, to support reorders and recommendations.
- Browsing behavior: Pages visited, products viewed, and time on site — collected via cookies and analytics tools to improve your experience.
How we use your information
- To process, pack, and ship your supplement and grocery orders
- To send order confirmations, shipping updates, and delivery notifications
- To alert you to product recalls, reformulations, or expiration reminders
- To personalize product recommendations based on your purchase history
- To improve our catalog, formulations, and website experience
- To send marketing emails if you've opted in (you can unsubscribe at any time)
Health data
Any health goals or dietary information you voluntarily share with us is used solely to help match you with the right supplements or powdered grocery products. This information is never shared with advertisers, insurance companies, or data brokers.
Third-party sharing
We share your data only with trusted service providers who help us operate our business, including:
- Shipping carriers (to deliver your order)
- Payment processors (to handle transactions securely)
- Email service providers (to send order and shipping updates)
All third-party partners are contractually required to protect your data and use it only for the purposes we specify.
Cookies
We use cookies to keep your cart active, remember preferences, and analyze site traffic. You can manage or disable cookies in your browser settings at any time. Disabling cookies may affect some site functionality.
Data retention
We retain your personal data for as long as your account is active or as needed to fulfill orders and comply with legal obligations. You can request deletion at any time.
Your rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Opt-out: Unsubscribe from marketing emails at any time via the link in any email.
To exercise any of these rights, email team@holisticbin.com.
Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us their data, please contact us immediately.
Changes to this policy
We may update this Privacy Policy periodically. We'll notify you of significant changes via email or a notice on our website. Continued use of our site after changes constitutes acceptance of the updated policy.
Privacy questions? Contact us at team@holisticbin.com