Frequently Asked Questions

Orders are processed within 1–3 business days. During high-volume periods or new launches, this may extend to 5 business days. You'll receive a confirmation email once your order ships.

Yes — standard shipping is free on all US orders over $50. Orders under $50 ship for $6.99. Expedited and overnight options are available at checkout.

We ship to select international destinations. Shipping rates and estimated delivery times are calculated at checkout. Please note that customers are responsible for any duties, customs fees, or import taxes. Certain supplements may be restricted in some countries — please check your local regulations before ordering.

Once your order ships, you'll receive a tracking number by email. You can also track your order anytime from your account under Order History. Allow up to 24 hours for tracking to activate after shipment.

Contact us at team@holisticbin.com within 7 days of delivery with your order number and a photo of the damage. We'll send a replacement or issue a full refund — no return shipping required.

Yes. Our products are manufactured in facilities that follow current Good Manufacturing Practices (cGMP). We work with reputable manufacturers to ensure product quality and consistency.

Our products are made in facilities that may also process common allergens, including:

• Soy and soy derivatives
• Dairy and milk proteins
• Gluten and wheat
• Tree nuts and peanuts
• Eggs

Always check the product label carefully if you have known allergies or sensitivities.

It depends on the product. Each product page lists whether it is vegan, vegetarian, or neither. Filter by dietary preference on our shop page to find products that fit your lifestyle.

We aim to keep our formulations clean and minimal. Always refer to the Supplement Facts or ingredient list on the product page or label for a full breakdown of what's inside.

Store all products in a cool, dry place away from direct sunlight and moisture. Avoid leaving powder products in humid environments such as bathrooms. Always reseal packaging tightly after use and keep out of reach of children.

Each product has a best-by date printed on the label. We recommend consuming the product before that date for best quality. We rotate our inventory regularly to ensure freshness.

Due to the consumable nature of supplements and powdered grocery products, we cannot accept returns on opened or partially used items. Unopened, sealed products may be returned within 30 days of delivery.

We're sorry about that! Email us at team@holisticbin.com with your order number and a photo of what you received. We'll send the correct item right away at no additional cost.

Approved refunds are processed within 5–7 business days and returned to your original payment method. You'll receive an email confirmation once the refund has been issued.

We don't offer direct exchanges. If your item is eligible for a return, you can initiate a return and place a new order for the product you'd like instead.

Subscriptions automatically renew at your chosen frequency — weekly, bi-weekly, or monthly. You'll be charged on your renewal date and receive a reminder email 3 days before each shipment.

Yes, anytime. Log into your account, go to Subscriptions, and pause or cancel. Changes must be made at least 48 hours before your next renewal date to take effect for that cycle.

Yes — subscribers save on every order compared to one-time purchases. The exact discount is shown on each product page when you select the subscription option at checkout.

No — you can check out as a guest. However, creating an account lets you track orders, manage subscriptions, and reorder your favorites faster.

Click Forgot password on the login page and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't appear.

Email us at team@holisticbin.com and our team will get back to you within 1–2 business days.