Policy

Return Policy

Effective date: July 2026  ·  Last updated: July 2026

⚠️ Due to the consumable nature of dietary supplements and powdered grocery products, all sales are final once a package has been opened or the tamper-evident seal has been broken.

Unopened returns

We accept returns on sealed, unopened products within 30 days of delivery. Items must be in their original packaging with the safety seal fully intact and unbroken.

Non-returnable items

  • Opened or partially used supplements, powders, or grocery products
  • Products with a broken, missing, or tampered safety seal
  • Items that have passed their best-by or expiration date
  • Final sale or promotional items
  • Bulk orders or subscription orders (unless defective)
  • Items returned without prior approval

Defective or damaged products

If you receive a product that arrives damaged, compromised in quality, or does not match its product description, please contact us within 7 days of delivery. We will send a replacement or issue a full refund — no return shipping is required on our end.

How to start a return

Email team@holisticbin.com with the following:

  • Your order number
  • A clear photo of the item and packaging
  • Your reason for the return

We'll respond within 2 business days with return instructions and a prepaid label if applicable.

Refunds

Approved refunds are processed within 5–7 business days to your original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please initiate a return (if eligible) and place a new order.

Questions? Contact us at team@holisticbin.com